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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is push the Help button, which is present on each page. A pop-up window will open. It offers exhaustive info about all the actions that you can carry out on that particular page. Each context menu shows up on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a huge assortment of video tutorials demonstrating how to use our Control Panel. They're made for those of you who would like to see how things are getting done rather than just reading articles. Thus, anyone can quickly get to know our hosting Control Panel by merely watching our step-by-step educational videos.

F.A.Q.

If you can't find the solution you searching for, take a gaze at our extensive FAQ database, which covers questions asked by real individuals and provides real solutions. We periodically "revamp" our FAQ section with new questions & answers in an attempt to embrace all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the solution you searching for in the Frequently Asked Questions section either, you can contact our fantastic team of support engineers available 24/7/365 and eager to help you with any query. Each trouble ticket you send will be answered within one hour (the average ticket response time is only 20 mins), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 167105

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com